Frequently asked questions
Car hire Documents and Terms and Conditions
What documents do I need to hire a car?
What age must I be to rent a vehicle? And how many years must I have held a driving license for?
When will be unblocked the amount taken for the excess waiver and the security deposit?
Is there a mileage limit in my rental?
What fuel policy is applied?
What deposit must I leave for my rental?
The deposit amount varies depending on vehicle category. The categories are divided in three groups:
Group 1: excess of 900€ (MSMS, MSMP, MSAS, MSAP, MMMS, MMMP, MMAS, MMAP, MLMS, MLMP, MLAS, MLAP, ESMS, ESMP, ESAS, ESAP); excess of 1050€ (EMMS, EMMP, EMAP, EMAS, ELMS, ELMP, ELAS, ELAP).
Group 2: excess of 1200€ (CSMS, CSMP, CSAS, CSAP, CMMS, CMMP, CMAS, CMAP, CLMS, CLMP, CLAS, CLAP, WSMS, WSMP, WSAS, WSAP, WMMS, WMMP, WMAS, WMAP, WLMS , WLMP, WLAS, WLAP, PLMS, PSMP, PSAS, PSAP, PMMS, PMMP, PMAS, PMAP, PLMS, PLMP, PLAS, PLAP, SSMS, SSMP, SSAS, SSAP, SMMS, SMAS, TSMS, TSAS, KSMS, KSMP, KSAS, KSAP, KMMS, KMMP, KMAS, KMAP, KLMS, KLMP, KLAS, KLAP); excess of 1500€ (SLMS, SLAS, TSMP, TSAP, FSMS, FSMP, FSAS, FSAP, FMMS, FMMP, FMAS, FLMS, FLMP, FLAS, FLAP).
Group 3: excess of 1.800 € (SMMP, SMAP, TMMS, TMMP, TMAS, TMAP, TLMS, TLAS, VSMS, VSMP, VSAS, VSAP, VMMS, VMMP, VMAS, VMAP, VLMS, VLMP, VLAS, VLAP); excess of 2.000 € (SLMP, SLAP, TLMP, TLAP); excess of 2.500 € (FMAP, LSMS, LSMP, LSAS, LSAP, LMMS, LMMP, LMAS, LMAP, LLMS, LLMP, LLAS, LLAP).
I want to book the car on one balearic island and return it on another, is it possible? What's the extra cost?
Yes, it is possible to return the vehicle in other OK Rent a Car offices (within the Balearic Islands) other than where the agreement was signed in the same period and terms stipulated in the General Conditions of Contract. There is an additional charge for this service of €300.
Can I take the car from the Balearic Islands to mainland?
Can I drive outside Spain?
I have booked a car in my name, but at the end I will not be driving it, do I need to change the name on the booking?
How long can I rent a car?
How do you count the days of rental?
About my reservation
How I can make my reservation on the web?
1. Enter the pick-up city of the vehicle in our search engine, dates and time of collection and return.
2. Select the type of vehicle that you want to hire.
3. Select recommended accessory features and additional supplements in your booking.
4. Select the method of payment and introduce your personal details to complete the booking.
How do I know if my reservation has been confirmed?
I have made a booking and I have not received any confirmation in my email.
Can I hire a vehicle for today?
Can I choose the vehicle model I want to rent?
How do I request an invoice for my reservation?
Can I modify or cancel my reservation?
What kind of coverage can I purchase to rent a car?
Where do I pick up the vehicle?
Does the vehicle have documentation? Is there any charge if I lose it?
What is your office's timetable? Until what time do you accept reservations, even if it is outside open hours?
What should I do if I receive a fine? Is there a surcharge?
Do I need to make a prepayment when I book through your website?
When I arrive at the airport, how do I get to your offices?
What means of payment do you accept?
Can I pay in a currency other than euros?
The rates established by the Rental Company are valued in Euros (€), and can be converted in any other currency using the following converter: el conversor, not being liable for any conversion error. Payment can be made in all our facilities in the currency of the contract, solely with the credit cards established in the previous point. In no case shall cash payment in any currency other than the Euro be accepted.
How can I use my promotional code?
If I do not have a flight number, what can I do?
Can I add an additional driver to my booking?
If you do not contract “road assistance” coverage o “international road assistance” coverage, what is the cost of the tow-truck service?
I have a booking outside of office hours, is there a surcharge?
If I want to avoid possible queues in the pick-up office, what service should I contract? What is its cost?
I need to book a seat for my child. What type of seats do you have? How much do they cost?
I need a GPS unit. How much does it cost to reserve one?
I am interested in taking out complete coverage when I arrive at rent a car. What are my options?
What is the cost of the complete coverage OK Premium Cover and OK Premium Cover Internacional?
The cost of this extra varies according to the group of vehicle that you have chosen. The prices for each group are:
Group 1: (Categories: MSMS, MSMP, MSAS, MSAP, MMMS, MMMP, MMAS, MMAP, MLMS, MLMP, MLAS, MLAP, ESMS, ESMP, ESAS, ESAP, EMMS, EMMP, EMAP, EMAP, ELMS, ELMP, ELAS, ELAP) €15 per day / minimum price €20, maximum price €195.95. International: €25 per day / minimum price €35, maximum price €325
Group 2: (Categories: CSMS, CSMP, CSAS, CSAP, CMMS, CMMP, CMAS, CMAP, CLMS, CLMP, CLAS, CLAP, WSMS, WSMP, WSAS, WSAP, WMMS, WMMP, WMAS, WMAP, WLMS , WLMP, WLAS, WLAP, PLMS, PSMP, PSAS, PSAP, PMMS, PMMP, PMAS, PMAP, PLMS, PLMP, PLAS, PLAP, SSMS, SSMP, SSAS, SSAP, SMMS, SMAS, TSMS, TSAS, KSMS, KSMP, KSAS, KSAP, KMMS, KMMP, KMAS, KMAP, KLMS, KLMP, KLAS, KLAP, SLMS, SLAS, TSMP, TSAP, FSMS, FSMP, FSAS, FSAP, FMMS, FMMP, FMAS, FLMS, FLMP, FLAS, FLAP) €20 / day / minimum price €30, maximum price €260. International: €30 per day / minimum price €60, maximum price €390
Group 3: (Categories: SMMP, SMAP, TMMS, TMMP, TMAS, TMAP, TLMS, TLAS, VSMS, VSMP, VSAS, VSAP, VMMS, VMMP, VMAS, VMAP, VLMS, VLMP, VLAS, VLAP, SLMP, SLAP, TLMP, TLAP, FMAP, LSMS, LSMP, LSAS, LSAP, LMMS, LMMP, LMAS, LMAP, LLMS, LLMP, LLAS, LLAP) 30 € / day / minimum price €60, maximum price €450. International: €40 per day / minimum price €80, maximum price €600