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Before Rental

During the Rental

After rental

Roadside assistance

OK Club

Information about the Shuttle

All our offices that are located outside the airport terminal have a free shuttle service to and from the airport during business hours. Check here for information on how to find the meeting point:

I want to change my booking

All bookings made through the OK Rent a Car website can be changed up to 48 hours before picking up the vehicle. Bookings with Lite Rate are non-refundable and therefore do not allow changes. If you booked through an intermediary, please contact them to request the chang

I want to cancel my booking

All reservations made through the OK Rent a Car website whose rate includes "free cancellation" can be canceled up to 48 hours before picking up the vehicle. Reservations with non-refundable rates do not allow changes, modifications or refunds. In case you have made the reservation through an intermediary, contact them to request the cancellation.

Go to cancellation request form

I want to receive a booking confirmation

All bookings made through the OK Rent a Car website can be forwarded to an email. If you booked through an intermediary, please contact them to request a booking confirmation

Information on our offices

All our offices that are located outside the airport terminal have a free shuttle service to and from the airport. Check here for information on how to find the meeting point.

Information on rental terms and conditions

Compliments, concerns and questions

Other queries

If you have other queries, you can send them to us through the form.

I want to report damage without requesting assistance

If you need to report damage without requesting assistance, use the form.

I want to request to return the vehicle later

If you are going to request the return of the vehicle after the courtesy time established in our terms and conditions, please use the form.

I want to request to return the vehicle at another office

If you need to request to return the vehicle at another office from than the collection office, please use the form.

I want to request the extension of my rental contract

If you need to request the extension of your current rental agreement, please use the form. Remember that we can only extend contracts on bookings made through our website www.okrentacar.es.

I want to add an extra to my rental

If you need to add an extra to your rental, please use the form.

I want additional information about the vehicle

If you need information about the current rental vehicle, please use the form.

Information on our offices

All our offices that are located outside the airport terminal have a free shuttle service to and from the airport. Check here for information on how to find the meeting point.

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Other queries

If you have other queries, you can send them to us through the form.

I want to know when my excess or deposit will be unblocked

Remember that the pre-authorized or blocked amount will be released within a maximum period of 31 days after the end of the contract.

I want to know what is the fuel policy of my rental

At the effective time of the booking and depending on the rate selected by the Renter, once of the following options shall be applied: a) Full/Refund – The Renter shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank in the Vehicle Check-In at that time, refunding the remaining fuel in the tank in accordance with the eight-eighths marker, minus the refueling management costs. a) Full/Full – At the Check-Out, the Rental Company must hand over the Vehicle tank full. The Renter must also return it full at the Check-In. Should the obligation of filling by the Rental Company not be fulfilled, the Renter can demand at the time of Check-Out that he/she is given the Vehicle with the tank full. If he/she does not complain at that time it shall be understood that he/she is in agreement.

I want information about my tolls or traffic fines

I want information on extra charges

You can request information on extra charges made after the rental ends.

I want information about damages

You can request information about damages after the rental ends.

I want to request an invoice

Lost property

I want to attach an accident report and my insurance details

If you have had an accident during the rental and want to send us the accident report and other information such as your insurance details, use the form.

I want additional information about the vehicle

If you need information about the current rental vehicle, please use the form.

Compliments, concerns and questions

Other queries

24h Road Assistance

24 hrs, 365 days

It is important that you contact the country where you picked up the vehicle.

If you need information or have a query related to your personal area of OK CLUB, use the form.

Go to OK CLUB form